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How to reach us
The fastest way to get help is email — it reaches the right team and gives us the detail we need to help quickly.
For account help, billing questions, or general feedback, email [email protected]. If you are reporting someone or something you saw in a chat, please include the time it happened and any detail you can — it helps our moderation team act fast.
You can also block or report anyone instantly inside a chat with a single tap; those reports go straight to live moderation, around the clock.
What we can help with
Account & access
Trouble starting a chat, signing in, or using the site on your device.
Billing & coins
Questions about coin packs, charges, or your balance — we always show prices first.
Safety & reports
Report behaviour from a chat; include the time and details so we can act.
Feedback & ideas
Tell us what would make your 1 on 1 video chat better. We listen.